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When the Flight Returns to the Hangar: Why Customer-Facing Staff Need Self-Defence Training
Last night I was on Jetstar JQ 957 when the captain made an announcement nobody wants to hear mid-taxi: we were returning to the gate. Not a mechanical fault. Not weather. An abusive passenger. I watched the situation escalate in real time from my seat. The cabin crew were being pushed — physically and verbally. They handled it professionally. They stayed calm. They followed procedure. But if you've ever watched someone manage a genuinely threatening situation up close, you l
Garret Norris
May 93 min read
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